He posted on X: “Thanks for playing our contest. Instead of giving you back your $750 in real money, here’s $750 in bonus cash that is only valid for 7 days.”

Bonus cash cannot be withdrawn and can only be used to enter other FanDuel contests.

The competition even got in on the bashing.

“Your DFS home should probably be somewhere that treats DFS like it matters,” read a message posted by the official DraftKings X account.” We’ve noticed other companies just don’t care. We’re not shocked.”

The FanDuel site eventually got back up and running, but not until after the 1 p.m. games had begun, and rosters for contests involving those games were locked.

“After the early games were underway, they were able to so things as normal,” the spokesperson said. “A lot of this is still under investigation. We’re getting into the weeds of it [Monday] afternoon.”

It is unclear what percentage of users were impacted, and FanDuel has not yet revealed the total amount of user refunds/credits.Week 1 is like Football Christmas for many fans, especially those who have been waiting for months to play fantasy football.

They have done all their research and are nestled all snug on the couch, ready to enter lineups that could put coin in their pouch. But on the fantasy website there arose such a clatter, a splash message saying something was the matter.

You were all ready for your teams to smash, but now you can’t edit players, and your lineup is trash. When what to your wondering eyes does appear, a clocking ticking toward kickoff and a mounting sense of fear. Alas there is no Football Santa coming to leave gifts. Instead, his sleigh broke down at the start of the trip. 

And many exclaimed as incomplete lineups locked in: That’s just great. Now I have no chance to win.

Nursery rhymes aren’t as fun when they end with a giant lump of coal in your fantasy stocking.

Users of the FanDuel daily fantasy site/app ran into some holiday jeer on Football Christmas. Around 90 minutes before kickoff, some of the site’s functions stopped working. Users were unable to create or edit lineups.

Since many users make changes up to the last minute — based on various factors, most notably injury news — this was a problem. And those who reserved spots in contests (paid for a spot with an empty roster to be filled out later) had issues completing those rosters — if they were able to at all. This means users had paid for entries with rosters that could be incomplete or not contain the players the user intended.

Based on social media chatter, the issue was widespread, but FanDuel didn’t have a specific number of users impacted as of Monday afternoon.

“A lot of users were having issues,” a FanDuel spokesperson said. “Unfortunately, not all of those issues were mitigated before kickoff.”

When trying to add or change a player on a roster, some website users got a message that said, “An unexpected error occurred. Please close this modal and try again. If the issue persists, please contact customer support.”

On the app, the error read, “Content Unavailable. There was an error. Please try again later.”

Only, there wasn’t a later, since kickoff arrived and lineups were locked before the issue was resolved.

Monday, FanDuel began issuing refunds/credits to users. The amount issued was individually based on the number of entries that user had, minus how much in winnings their lineups produced.

“So, if you had $10 worth of entries, and you won $5, you get a $5 refund,” the spokesperson explained.

The FanDuel Customer Support account on X posted an apology Tuesday afternoon.

“To our DFS customers — we acknowledge that yesterday’s site issue was unacceptable,” the post read. “NFL Week 1 is supposed to be a joyous time, and we fumbled. The team investigated the issue and has now refunded the net losses to our impacted customers. We remain committed to offering you a better DFS experience and have plenty of fun in store for Week 2 and beyond.”

Betting on the NFL?

The compensation didn’t satisfy all users, like Josh Engleman, who has a YouTube channel devoted to fantasy advice.

He posted on X: “Thanks for playing our contest. Instead of giving you back your $750 in real money, here’s $750 in bonus cash that is only valid for 7 days.”

Bonus cash cannot be withdrawn and can only be used to enter other FanDuel contests.

The competition even got in on the bashing.

“Your DFS home should probably be somewhere that treats DFS like it matters,” read a message posted by the official DraftKings X account.” We’ve noticed other companies just don’t care. We’re not shocked.”

The FanDuel site eventually got back up and running, but not until after the 1 p.m. games had begun, and rosters for contests involving those games were locked.

“After the early games were underway, they were able to so things as normal,” the spokesperson said. “A lot of this is still under investigation. We’re getting into the weeds of it [Monday] afternoon.”

It is unclear what percentage of users were impacted, and FanDuel has not yet revealed the total amount of user refunds/credits.