Cornell University’s president has said the institution “must do better” following a civil lawsuit filed in recent weeks alleging a gang rape at a fraternity house in 2024.

In an eight-minute video statement released by Cornell on Saturday, president Michael I. Kotlikoff acknowledged questions over the university’s handling of the female student’s sexual assault allegations, which were reported to Cornell University Police and school officials a few weeks after she said the attack happened.

“I want to acknowledge something that can be difficult for an institution to say. We don’t have all the answers, but we are committed to investigating and finding the answers our community deserves,” Kotlikoff said in the statement. “We must do everything we can to prevent what happened to Jane Doe and everyone before her and anyone after her from ever happening again.”

A former Cornell student, identified as Jane Doe, sued the university and seven former students last month, alleging she was drugged and repeatedly raped at the Chi Phi fraternity house in October 2024, when she was 20 years old. Attorneys for some of the men have denied the accusations.

Kotlikoff called recent days one of the most difficult weeks in Cornell’s history.

“What happened to Jane Doe in 2024 is deeply disturbing and will weigh heavily on our community for years to come. My heart aches when I think of what she experienced,” he said. “It raises heartbreaking and troubling issues about sexual assault, dehumanization and aspects of party culture, alcohol and drug use. It also raises questions around the investigations conducted after the allegations were reported.”

Jane Doe first reported her claims to Cornell University police and university Title IX investigators shortly after the alleged incident. She also reported the sexual assault to the campus health clinic.

According to the lawsuit filed against Cornell, Chi Phi fraternity, seven fraternity members and other defendants in September, Jane Doe said she consented initially to sexual contact with two men she knew at the fraternity house while intoxicated. She alleges, as the night went on, she was then drugged and raped by multiple men, and could not give consent.

The Tompkins County district attorney declined to file charges. He has said recently he didn’t receive full transcripts from Jane Doe’s interview with Cornell Police, in which she clearly stated she had been raped.